Payment, Delivery & Returns

 


                Delivery Charge only £4.99 per order! (UK mainland only)


   You can collect from our shop if you'd prefer - just select "Collect from JADA" at checkout.

 

Payment Information:

You can pay for your order online and fee-free using any of the following payment options: 

               

 

Delivery Information:

We will of course despatch all orders as soon as possible however please allow up to 14 days for delivery and up to 28 days during busy periods (e.g. summer holidays). 

If we are unable to deliver your order within this timeframe for any reason you will be informed as soon as possible and a full refund / amended timeframe given according to your preference.

Deliveries will be made to the address you specify (at point of order) via Royal Mail, courier, or in some cases in person by ourselves depending on the size of your order and your location. No more than 2 re-delivery attempts will be made per order.

Order as much or as little as you like and pay just £4.99 delivery per order (UK mainland only)

If you need your order in a hurry please call into the shop to make your purchase - this online shop has been created for our customers with convenience in mind rather than speed!

 

Returns Policy (for online sales only):

If you wish to return any item(s) for refund or exchange you can do so in person at our shop free of charge (recommended) within 14 days of receipt or you can arrange a courier/postal service if preferred at your own expense and risk.  If returning item(s) via a third party please send us a message via our Contact page in the first instance giving your name, address, order number, item(s) you wish to return and the reason for return, whether you would like a refund or exchange and if an exchange is required, what item / size you would like to exchange for. Please also include these details within the parcel itself so we can link it to you and please ask for a proof of posting receipt and keep hold of it.  We cannot be held responsible for any items that fail to reach us.

If the replacement item is less expensive than the original item we will refund the difference. If it is more expensive you will be required to pay the difference.

Where replacements (exchanges) are to be posted delivery will be at a reduced rate of £3.50.

Returned goods must be in their original condition and with labels still attached and returned within 14 days. 

Returns made in person will be refunded (or exchanged) immediately where possible. Returns made via any other method will be refunded within 10 working days. Delivery costs will only be refunded where one item, the one being returned for refund, was on the order.

PLEASE NOTE: Orders for personalised items, such as Parklands, Holy Cross and St. Michael's PE kits (with printed initials), are excluded from this policy and can not be returned.     



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